Why backing up your data should be a priority for your business

Posted on , updated on by Miguel

 

3 people discussing on a table abec backuping their data

 

In a world where data is at the heart of all activities, the loss of information can be dramatic for any organisation, whatever its size. However, at i4M IT Services, we still find that all too often backup is neglected or poorly managed, when it should be an absolute priority.

Good practice

To protect your data effectively, here are a few tips that we apply on a daily basis at i4M and that we recommend to all our customers:

  • Multiply back-ups: Don’t be satisfied with just one copy. Go for a “3-2-1” strategy: 3 copies of your data, on 2 different media, including 1 off-site (cloud or secure external disk ).

  • Automate processes: Manual back-ups are quickly forgotten. Opt for automated, programmed and monitored solutions.

  • Test restoration: A backup that cannot be restored is useless. Carry out regular restore tests to ensure that your files are recoverable and intact.

  • Protecting the cloud too: Many people think about their local servers, but forget to back up their cloud environments (Microsoft 365, Google Workspace…). However, mishandling or hacking can also lead to the loss of data on these platforms.

  • Training your teams: Raising your staff’s awareness of good practice and the risks associated with IT security is a guarantee of resilience.

A little tip: Plan a ” backupday ” every quarter, when the whole team checks together that everything is working, that restores are possible and that everyone knows the procedure to follow in the event of an incident.

Risks underestimated… until it ‘ s too late

The story ofan SME in Geneva
A few months ago, a local SME contacted us in a hurry: following a ransomware incident, all their work files had been blocked. Their last backup was several months old… The result: days of work lost , invoicing postponed and a lot of stress. Fortunately, we were able to recover some of the data, but the experience taught them a lesson: since then, they have adopted an automated, outsourced backup solution, which is tested every month. Today, they sleep much more peacefully!

Personalised support

At i4M, our mission goes beyond simply installing technical solutions. We analyse your needs, implement backup strategies tailored to your business and continuously monitor the security and availability of your data. Our team is always on hand to advise you, intervene quickly in the event of an incident and enable you to work with peace of mind, in complete confidence.

Nous croyons que la sécurité informatique est avant tout une question de confiance et d’humain : chaque entreprise est unique, chaque risque est différent, et chaque solution doit être personnalisée.

Conclusion

Don’t leave the future of your business to chance. Investing in a robust backup policy means guaranteeing the continuity of your business and protecting what you’ve built. Don’t wait for the next incident to happen!

If you’ d like to take stock of your backup strategy, update your tools or simply ask some questions, get in touch with our team! We’ll be delighted to help.

i4M Services Informatiques Sàrl – Your security and peace of mind partner in Geneva.

#Backup #IT Security #SME #IT Consulting #i4MServices

Microsoft 365 Best Practices Manual

Posted on , updated on by Miguel

 

Microsoft 365 tools
Microsoft 365

Daily management and security recommendations for Microsoft 365 users

1. Password and account security

  • Strong password policy: Use passwords longer than 12 characters, combining upper and lower case letters, numbers and symbols. Change them every 90 days to protect against unauthorized access.
  • Multi-factor authentication (MFA): Add extra security by requiring verification via an application or SMS.
  • Avoid sharing credentials: Prevent unauthorized access. Report compromised accounts to IT support immediately.

2. Email security

  • Identify phishing e-mails: Beware of urgent or unexpected messages, check senders carefully and avoid transmitting sensitive information.
  • Attachments and links: Do not open attachments or click on links from unknown sources. Check links before clicking.
  • Secure email communications: Encrypt sensitive emails to protect confidential data.

3. Data management and storage

  • OneDrive and SharePoint: Store your files securely online to protect your data, facilitate collaboration and benefit from automatic backups.
  • File sharing: Use Microsoft secure links instead of email attachments. Review shared file permissions regularly.
  • Backup and recovery: Synchronize your data regularly on the cloud to ensure recovery in the event of accidental deletion or hardware failure.

4. Equipment safety and maintenance

  • Secure access: Access Microsoft 365 only from secure devices and trusted networks to avoid potential intrusions.
  • Device updates: Install system and antivirus updates regularly to avoid vulnerabilities.
  • Mobile device management: Register your devices with tools such as Microsoft Intune to improve control and security management.

5. Communication and collaboration tools

  • Microsoft Teams security: manage channel permissions, avoid sensitive discussions in open channels and control meeting participants.
  • Secure online meetings: Use waiting rooms or passwords to manage participants and improve security.

6. User awareness

  • Stay informed: Keep up to date with current security risks and threats in the digital environment.
  • Security incidents: Know your organization’s reporting procedures. Immediately report any suspicious activity or breach to IT support.

7. Confidentiality and privacy

  • Data protection: follow organizational and regulatory guidelines (such as the RGPD) for handling sensitive personal data.
  • Confidentiality agreements: Understand your confidentiality obligations. Report accidental disclosures promptly.

8. Logout and session management

  • Session security : Always log out or lock your workstation when you’re away, to reduce the risk of unauthorized access.
  • Public computers: Avoid accessing Microsoft 365 on shared devices. If necessary, use private browsing mode and log out completely afterwards.

9. Basic administration of Microsoft 365 (for novice administrators)

  • User management: Regularly review roles and access levels to ensure that permissions match job responsibilities.
  • Group management : Clearly define who belongs to each group or team. Audit groups regularly to maintain security and efficiency.
  • License management: Manage user licenses efficiently. Remove unused licenses to optimize costs.
  • Audit logs: Check audit logs periodically to detect and investigate suspicious activity.
  • Security and Compliance Center: familiarize yourself with the basic settings of the Microsoft 365 Security and Compliance Center to manage data loss prevention policies, threat protection and compliance obligations.

10. Reporting and assistance

  • IT Helpdesk: Report problems promptly. Maintain open communication with IT support to resolve security issues quickly.

Summary list

☐ Use strong, unique passwords ☐ Enable multi-factor authentication ☐ Vigilance against email phishing threats ☐ Regular backups to OneDrive or SharePoint ☐ Regular device security and updates ☐ Rigorous file sharing management ☐ Stay informed about security risks ☐ Promptly report incidents to IT ☐ Regularly review user roles, licenses and audit logs.

Conclusion

Adhering to these recommendations ensures a secure, efficient and well-managed Microsoft 365 environment, significantly reducing security risks and administrative challenges.

Computer troubleshooting in Geneva: regain your digital peace of mind on a daily basis

Posted on , updated on by Miguel

Modern life is increasingly technology-driven, and the slightest technical problem can quickly waste time and energy. In Geneva (or Geneve), where connectivity is now the norm, a reliable IT troubleshooting service is essential to quickly resolving breakdowns, whether it’s a computer running out of power, a recalcitrant tablet or software crashing at the worst possible moment. In this article, we’ll find out how quality troubleshooting, whether at home or remotely, can help you preserve your peace of mind in an increasingly digital world.

A Digital Daily in Constant Flux

Geneva is renowned for its dynamism and openness to the world. This effervescence is reflected in the way its inhabitants use new technologies: telecommuting, online communication, videoconferencing or even managing daily activities via applications. But the more we depend on these tools, the more vulnerable we are to computer malfunctions.

A simple virus, an incorrectly installed update or a faulty home network can seriously hamper our routine. That’s why it’s so important to call on a professional computer troubleshooting service in Geneva. Not only do you benefit from rapid intervention, but you can also count on solid expertise to solve problems that, at first glance, may seem insoluble.

Home computer troubleshooting: Comfort and efficiency

Customised intervention

Home computer troubleshooting is an increasingly popular option. Rather than dismantling your PC and traveling to a repair shop, you can have a technician come straight to your home. This option offers a number of advantages:

  • Convenience: No need to move or carry bulky equipment.
  • Time-saving: You can get on with your work while the specialist carries out the diagnosis and repair.
  • Adapting to your environment: Every household has a different configuration (network, equipment, peripherals), and the expert takes these specificities into account to propose a tailor-made solution.

Transparency and advice

More than just a simple repair, an in-home service is an opportunity to discuss the problem with the technician. This enables you to understand the cause of the malfunction, and to get advice on how to prevent it from happening again. A good computer troubleshooting professional makes a point of explaining his methods in a pedagogical way, so that you can optimize the use of your equipment on a daily basis.

The rise of remote computer troubleshooting

Quick and flexible

In an increasingly connected world, remote computer troubleshooting is a practical and effective solution. Using secure remote assistance tools, an expert can take control of your computer to identify the source of the problem and remedy it without setting foot outside his or her office. This method has many advantages:

  • Almost immediate response: You make an appointment online or by telephone, and the technician can quickly connect to your appliance.
  • Saves time: Neither you nor the professional waste time travelling.
  • Lower cost: No journey often means lower fares.

Security and confidentiality

For many users, security is a crucial issue. It is therefore legitimate to wonder about the reliability of remote computer troubleshooting. In reality, most professionals use certified software and encrypted connections, which guarantees the confidentiality of your data. The technician can only access your computer with your authorisation, and you remain in control at all times.

The advantages of local service in Geneva

Proximity and local knowledge

Calling on a Geneva (or Geneve) computer troubleshooting service offers advantages specific to the local context. Technicians based in the region are familiar with Internet service providers, network specifics and the technological preferences of local residents. This local knowledge translates into greater responsiveness and more accurate diagnosis.

Relationship of Trust

When you call on a local professional, you often benefit from closer follow-up and simplified communication. You can easily contact the same team again if a new problem arises, or if you want to upgrade your hardware. This relationship of trust helps to create a reassuring climate, especially for people who are not necessarily at ease with the technical aspects.

User Testimonials and Experiences

“Priceless Assistance”

“My computer wouldn’t turn on at all, and I was panicking about losing my files. Thanks to an in-home computer troubleshooting, the technician identified a fault in the power supply and was able to replace it on the spot. I had my data back within hours!”
– Claire, Geneva

“Quick and efficient”

“I’d never tried remote troubleshooting before, but I was blown away. The virus problem was solved in less than an hour, and I didn’t even have to leave my office.”
– Marc, Geneva

These opinions illustrate the diversity of the situations handled and the importance of a professional service to resolve your digital difficulties.

Protecting Your Data : A Priority Issue

Emerging Risks

With cyber-attacks and malware on the increase, IT security is more important than ever. A simple click on a fraudulent link can be enough to infect your system. Individuals are not spared, and must adopt rigorous protective measures.

The role of computer troubleshooting

A good IT repair service in Geneva doesn’t just deal with one-off problems: it also helps you secure your equipment. Antivirus installation, firewall configuration, advice on password management … Our technicians can guide you to considerably reduce the risks of or loss of data.

Tips for avoiding breakdowns and optimizing your equipment

In addition to computer troubleshooting, there are a number of best practices that can help extend the life of your equipment and prevent malfunctions:

  • Update regularly: Operating system and software updates often correct security flaws and improve performance.
  • Make frequent back-ups: Use an external hard drive or a cloud service to protect your protect your data in the event of hardware failure.
  • Install a reliable antivirus: Make sure it is active and regularly updated.
  • Check the condition of your hardware: Dust the inside of your PC and monitor the temperature of components (especially in hot weather).
  • Call in a professional: At the first sign of trouble, call for remote or in-home computer troubleshooting to prevent the situation from worsening.

Towards increasingly innovative computer troubleshooting

Monitoring and Preventive Maintenance

Technological advances are paving the way for new approaches to computer troubleshooting. In particular, we are seeing the emergence of real-time monitoring tools that can detect anomalies before they cause a major breakdown. This preventive approach saves users valuable time and reduces the need for emergency interventions.

Artificial Intelligence and Automation

In the near future, artificial intelligence could play a growing role in diagnosing IT problems. Some software is already capable of analysing the behaviour of a system to identify potential faults. Technicians will of course continue to provide the “human” part of the intervention, but will benefit from ever more powerful tools to act quickly and precisely.

Conclusion: Choosing Digital Serenity

For private individuals in Geneva, ensuring reliable computer troubleshooting service has become essential. Whether you prefer to have an expert come to your home or opt for remote computer troubleshooting, the important thing is to be able to count on competent, responsive assistance in the event of a problem. As well as repairing your equipment, a good professional will be able to advise you on how to improve its safety and adopt the right reflexes on a daily basis.

Don’t let technical problems ruin your day or cause you to lose valuable data. By opting for quality IT troubleshooting in Geneva, you give yourself the peace of mind you need to take full advantage of your digital environment.

For going Further

If you would like to find out more about our services, obtain specific recommendations or schedule an appointment, please do not hesitate to :

  • Call us: an advisor will guide you towards the formula best suited to your situation(home or remotecomputer troubleshooting ).
  • Send us an email: specify your problem, and we ‘ll get back to you with a proposal for action.
  • Visit our website: you’ll find additional tips, tutorials and information on our prices.

Together, we’ll make sure that computer problems are no longer a mere formality, so that you can continue to take full advantage of technology on a daily basis. Put your trust in a team of local professionals, committed to your satisfaction and the longevity of your digital equipment.